Perception & Workplace Communication

Why Perception & Communication Training?

Is perception really reality?  I'm sure it can feel like our perception is reality--the one accurate way to see the world.  The problem is people often have different interpretations of the exact same situation and we really don't start our conversations by naturally understanding each other.

Interpersonal conflict at work is surprisingly common and yet this can be a difficult fact to swallow, for employees and managers alike. Where is the conflict coming from? What's fueling it? What can diminish it?  Although the effects of conflict can reach far and wide with complexities, its root can be mapped back to one simple truth: we all see the world differently. 

Have you ever heard two people tell the same story with completely different accounts of what occurred? Everyone sees the world through their own personal filter.

Welcome to the perception paradigm.  The good news is that there are strategies we can use in the workplace to ward off conflict and more easily navigate conflict when it occurs, by leveraging an understanding of how perceptions impact conflict.

That's what we'll dive into in this module.  We'll talk about "minding the gap"--because between perception and reality, a gap exists and communication falters.  Ultimately, our goal is to address and answer the question, "Did you hear what I meant to say?"
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These are just a few of the topics we'll cover:
  • Defining perception as it relates to effective communication
  • What role relationships, life experiences, culture, beliefs and values play in crafting our perceptions
  • How selection, organization, interpretation and negotiation are used to form our perceptions
  • How to utilize the principles and processes that will lead to better communication outcomes
  • How perceptions can be changed to ensure greater understanding of others

Frequently Asked Questions

Are there requirements or prerequisites for these modules?

  • There are no prerequisites for these modules. It’s open to anyone with the desire to live a more exciting, satisfying, and successful life.  
  • Your success in these modules will depend upon your ability to put the information into action. The information is simple, but understanding the information is insufficient. The application of the information is all that matters in the end.  

Is there a particular audience that these modules are geared toward?  

  • These modules are geared toward those who desire to be more successful and create the life of their dreams.  
  • Anyone that wants to learn how to be a more effective version of himself will benefit greatly from these modules.
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Very well organized and conceived. I was able to learn and build on the concepts with minimal questions or frustration. It taught me what I was looking to learn, and was well paced. I’m already applying what I learned at work.
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I really liked the diversity of how the content was delivered.  This was definitely not an "information dump" course.  I was introduced to concepts and then had the opportunity to practice them through applications.  This really helped me stay focused.  
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Vicki Maurer

Academy for eLearning Founder

Meet Your Module Facilitator
Vicki has served in many training & development, sales, coaching, mentoring and leadership roles over the last 30+ years. The majority of her experience comes from working in post-secondary education, where her passion for helping others reach their “lightbulb moment” was born.

Vicki has four "Dach-sons" that are also the Academy's four-legged goodwill ambassadors.  At a prior time in her life she was a radio D.J.

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