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Why Customer Service Training? 

Putting it very simply, because today's customers have choices - a lot of them!  In the past our priority has been on developing a strong customer service model.  Today, the landscape has changed dramatically.  The impact of COVID-19 on customer behavior was immediate and widespread across all industries, countries and demographics.

Customer expectations have heightened significantly.  As a result, what was previously considered to be a great customer experience is no longer good enough, and almost all businesses have been thrust into reorganizing their approach to customers.

In this microlearning module we'll get laser-focused on what today's customers expect their journey with your company look like.  We'll not only map out the strategic techniques, but you'll have the opportunity to put them into real world practical application with interactive exercises and case studies.  A new day has dawned and it's imperative that we stay ahead of the curve by optimizing each and every customer experience.
Write your awesome label here.

Read. Watch. Engage. Practice.

These are just a few of the topics we'll cover:
  • How to innovate with the acquisition of new customers
  • How to develop better customer engagement
  • How to increase customer loyalty and retention
  • How to recognize customer personas
  • How to deal with customers when things go wrong
  • How to utilize essential communication skills to produce better outcomes

Frequently Asked Questions

Are there requirements or prerequisites for these modules?

  • There are no prerequisites for these modules. It’s open to anyone with the desire to live a more exciting, satisfying, and successful life.  
  • Your success in these modules will depend upon your ability to put the information into action. The information is simple, but understanding the information is insufficient. The application of the information is all that matters in the end.  

Is there a particular audience that these modules are geared toward?  

  • These modules are geared toward those who desire to be more successful and create the life of their dreams.  
  • Anyone that wants to learn how to be a more effective version of himself will benefit greatly from these modules.
Don't hesitate

Take your career and expertise to the
next level!

 Our learners love us and we love them!

I found the modules to be
extremely relevant to the many challenges we face in today's business landscape.
The lessons are easy to follow,
well organized and rich in concepts and fresh ideas.
JENNIFER DEBOLT

Vicki's knowledge and ability to train others whether it be in sales, customer service, team building and more are always top notch!
Her passion & enthusiasm are very contagious!

JOHN MATHIAS
With strengths in hiring the right candidates, training, monitoring work efforts, individual coaching & team motivation, Vicki drives results!


JIM VERNON

Vicki Maurer

Academy for eLearning Founder
 vicki@academyelearn.net
Meet Your Module Facilitator
BACKGROUND:
Vicki has served in many training & development, sales, coaching, mentoring and leadership roles over the last 30+ years. The majority of her experience comes from working in post-secondary education, where her passion for helping others reach their “lightbulb moment” was born.

JUST A FEW FUN FACTS:
Vicki has four "Dach-sons" that are also the Academy's four-legged goodwill ambassadors.  At a prior time in her life she was a radio D.J.

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