Seek First to Serve Mini-Module

Welcome to Your Complimentary Mini-Module!

We're so glad you're here!  Based upon the results of a poll we conducted, we found that this topic was at the top of the list.  We, therefore, are offering you an free, no obligation abbreviated version of our full "Seek First to Serve" module. 

We hope you enjoy your 'test-drive' and take the opportunity to take a look around the site and explore all our learning modules.  Your input is extremely important to us, so please be sure to leave us feedback at the conclusion.  Thank you for the opportunity to serve you!

Why Customer Service Training? 

Putting it very simply, because today's customers have choices - a lot of them!  In the past our priority has been on developing a strong customer service model.  Today, the landscape has changed dramatically.  The impact of COVID-19 on customer behavior was immediate and widespread across all industries, countries and demographics.

Customer expectations have heightened significantly.  As a result, what was previously considered to be a great customer experience is no longer good enough, and almost all businesses have been thrust into reorganizing their approach to customers.

In this microlearning module we'll get laser-focused on what today's customers expect their journey with your company to look like.  We'll not only map out the strategic techniques, but you'll have the opportunity to put them into real world practical application with   interactive exercises and case studies.  A new day has dawned and it's imperative that we stay ahead of the curve by optimizing each and every customer experience.
Write your awesome label here.

Read. Watch. Engage. Practice.

These are just a few of the topics we'll cover:
  • How to innovate with the acquisition of new customers
  • How to develop better customer engagement
  • How to increase customer loyalty and retention
  • How to recognize customer personas
  • How to deal with customers when things go wrong
  • How to utilize essential communication skills to produce better outcomes

Frequently Asked Questions

Are there requirements or prerequisites for these modules?

  • There are no prerequisites for these modules. It’s open to anyone with the desire to live a more exciting, satisfying, and successful life.  
  • Your success in these modules will depend upon your ability to put the information into action. The information is simple, but understanding the information is insufficient. The application of the information is all that matters in the end.  

Is there a particular audience that these modules are geared toward?  

  • These modules are geared toward those who desire to be more successful and create the life of their dreams.  
  • Anyone that wants to learn how to be a more effective version of himself will benefit greatly from these modules.
kind words from learners

Our learners value our approach

"I really wasn't thrilled with taking an online course to be honest, but the experience was much better than I thought.  The content was enlightening and engaging.  I especially liked the exercises and interactivity elements.  I really think I can use some of the concepts in my everyday life and that's a good thing!"
Loyal hanyen
 "Taking online modules with the Academy for eLearning has been a major benefit to me. The modules are well laid out and the facilitators are supportive and responsible in responding to emails. Thanks Academy for eLearning for allowing me the ability to learn a lot in a short amount of time!"
SHERI SCOTT
"Module materials were good, the coaching approach was excellent. The facilitator did a good job of communicating and making it a more intimate arrangement. A lot of online courses fail because of the isolation, unlike the Academy for eLearning. I definitely got a lot of good take-aways."
ROD LANDIS

Vicki Maurer

Academy for eLearning Founder
 vicki@academyelearn.net
Meet Your Module Facilitator
BACKGROUND:
Vicki has served in many training & development, sales, coaching, mentoring and leadership roles over the last 30+ years. The majority of her experience comes from working in post-secondary education, where her passion for helping others reach their “lightbulb moment” was born.

JUST A FEW FUN FACTS:
Vicki has four "Dach-sons" that are also the Academy's four-legged goodwill ambassadors.  At a prior time in her life she was a radio D.J.

Explore all our modules